Policies

Terms and conditions
  • All sales are final.
  • Exchange is available due to management error. 
  • Order must be paid before work is completed.
  • All mockups must be approved.
  • Custom orders under $200.00 are required to be paid in full. Customized orders over $201.00 require a non-refundable 50% deposit, with the remaining balance to be paid upon completion of your order. (Must speak with Stacey Michelle for approval)
  • Rush Rates- An additional 20% fee will be applied to any order within three days of the due date. 
  • An admin fee of 2.9% will be charged to each invoice. The fee will be waived if paid in cash.
  • The cash app is no longer accepted. Only Zelle 203-600-9893.
  • All services are non-refundable but can be rescheduled as long as the date is available. 
  • Shipping: due to the holiday reason season there may be longer transit times. DDBYSM will not be responsible for any lost, stolen or damaged packages by carrier. 
  • Priority mail rates will increase 11/18/2023.